It appears that Express Scripts really sucks

Tonight I heard from Rachel bat Avraham,* a courageous Express Scripts employee who’s been following my Express Scripts saga here:

I would advise any of you out there who are fed up with Express Scripts to continue to hound the media and turn it into a public affair, because I promise you, the higher-ups won’t like the bad press. And if you do it, you don’t risk being tossed out on your can without any unemployment.

(2012) I started this page minutes ago and Medco already contacted me…

11/24/2014, Express Scripts is Sued by Compound Pharmacies for Denying Claims

Now, three compounding pharmacies are fighting back. Last week, three compounders filed a lawsuit charging Express Scripts is illegally blocking legitimate prescriptions and unfairly forcing patients to seek more expensive treatments or forgo medical care…

On April 8, 2014, attorneys from Sommers Schwartz filed a collective action complaint against Express Scripts on behalf of employees claiming to have not received wage and overtime compensation in violation of the Fair Labor Standards Act (“FLSA”). The plaintiffs assert that the company intentionally failed to pay all of its call center employees for time spent each day loading up their complex computer and phone systems, time they spent working on their unpaid lunch breaks, and time spent shutting their computers down – tasks for which the U.S. Department of Labor has declared call center employees are to be compensated. Express Scripts has more than a dozen call centers throughout the United States. The lawsuit is currently pending in the U.S. District Court for the District of Minnesota.

1/30/2015, “Who is going to start the class action lawsuit? ”

Whistleblower Accuses Express Scripts Of Hiding Overcharges

Law360, New York (May 01, 2014, 2:05 PM ET) — A former senior manager for finance adjustments with Express Scripts Holding Co. has filed a whistleblower suit against the company in New Jersey court, claiming she was canned after protesting the company’s inaction over a coding error that led to overcharges for compound prescriptions. Darcy Dinielli says in the April 21 Morris County complaint that Express Scripts reimbursed at least two clients who complained about the overcharges in 2012 but says that, despite many other clients being impacted by the coding error, the company chose not to reimburse those who had not discovered the mistake…

Federal and State Litigation Regarding Pharmacy Benefit Managers–no-foul–says-judge-in-express-script-data-breach-case.html

A federal court in Missouri has thrown out a consumer class-action lawsuit that was brought against pharmacy benefits company Express Scripts over a 2008 data breach in which millions of customer records were believed to have been illegally accessed…

I have previously written about my issues getting my son’s vigabatrin from Accredo Pharmacy here, here and here. (Update: this message was left on my blog Hi – This is Jennifer Luddy from Express Scripts. We do care very much about our patients, and if you have a service concern, we want to make it right. Please send me an email at, and I will assist you.)

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