From: Walmart Customer Care <email@example.com>
Sent: Mon, Nov 23, 2015 1:54 pm
Subject: A response to your Walmart.com inquiry [Annual limit on decongestants]
I apologize for the inconvenience that you are experiencing with your Walmart store. You have been escalated to Tier 2 Escalations for Walmart.com. This is not a question that we are able to answer. Anything that takes place in the store from purchases to experiences needs to be taken up with that store or store manager. Thank you.
If you have additional questions, please reply to this email and we’ll be happy to assist.
Walmart.com Customer Care
Thu, Dec 3, 2015 1:50 pm
Re: A response to your Walmart.com inquiry [Annual limit on decongestants]
Cc: ODLP@usdoj.gov, Pharmacy.Board@state.nm.us, Ben.Kesner@state.nm.us, firstname.lastname@example.org, email@example.com, Senator@tomudall.senate.gov
Dear Jordan B:
Do you really think this is an issue for the local store manager? Are Walmart managers experts in state and federal law for decongestants?
Since no one has been able to give me an answer on why Walmart refused to sell me a box of Claritin-D a few weeks ago, when I was at Walgreens today, I stopped to talk to the pharmacy staff. They were also unaware of an annual limit on decongestants. The very nice pharmacy assistant suggested that she try to ring up a box of Claritin-D to see if the receipt would have a number on it for me to call.
To be honest, I was afraid of getting in trouble with the DEA if I tried to buy a box of Claritin-D. Would my name and driver’s license number be reported to the police?
But guess what? Today I was able to purchase a box of Claritin-D at Walgreens. Right this very moment, for the first time in weeks, I’m enjoying my medicated ability to breathe without a struggle.
Don’t worry, I’m not going to sue Walmart for the suffering it has caused me. However, I can’t promise that anyone else affected by this issue will be as nice as me.
Albuquerque, New Mexico
(Also posted at painkills2.wordpress.com)