Dear Walmart: You Suck

https://painkills2.wordpress.com/2015/11/23/email-responses-to-alleged-annual-limit-on-decongestants/

From: Walmart Customer Care <help@walmart.com>
To: painkills2@aol.com
Sent: Mon, Nov 23, 2015 1:54 pm
Subject: A response to your Walmart.com inquiry [Annual limit on decongestants]

Hi ,

I apologize for the inconvenience that you are experiencing with your Walmart store. You have been escalated to Tier 2 Escalations for Walmart.com. This is not a question that we are able to answer. Anything that takes place in the store from purchases to experiences needs to be taken up with that store or store manager. Thank you.

If you have additional questions, please reply to this email and we’ll be happy to assist.

Sincerely,

Jordan B.

Walmart.com Customer Care

Thu, Dec 3, 2015 1:50 pm
Re: A response to your Walmart.com inquiry [Annual limit on decongestants]
From: painkills2@aol.com
To: help@walmart.com
Cc: ODLP@usdoj.gov, Pharmacy.Board@state.nm.us, Ben.Kesner@state.nm.us, druginfo@fda.hhs.gov, keder@pharmacytimes.com, Senator@tomudall.senate.gov

Dear Jordan B:

Do you really think this is an issue for the local store manager? Are Walmart managers experts in state and federal law for decongestants?

Since no one has been able to give me an answer on why Walmart refused to sell me a box of Claritin-D a few weeks ago, when I was at Walgreens today, I stopped to talk to the pharmacy staff. They were also unaware of an annual limit on decongestants. The very nice pharmacy assistant suggested that she try to ring up a box of Claritin-D to see if the receipt would have a number on it for me to call.

To be honest, I was afraid of getting in trouble with the DEA if I tried to buy a box of Claritin-D. Would my name and driver’s license number be reported to the police?

But guess what? Today I was able to purchase a box of Claritin-D at Walgreens. Right this very moment, for the first time in weeks, I’m enjoying my medicated ability to breathe without a struggle.

Don’t worry, I’m not going to sue Walmart for the suffering it has caused me. However, I can’t promise that anyone else affected by this issue will be as nice as me.

Johnna Stahl
Albuquerque, New Mexico
(Also posted at painkills2.wordpress.com)

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2 thoughts on “Dear Walmart: You Suck

  1. score 1! yes, give’m hell, J. I’m glad you’re out there trying to keep these people in check. we need more of you (there is just soo so much to do!). Walmart should at least have an explanation for why they have a policy like that that is not federal law, but they imply (or worse, state,) that it is a federal law. if any other drug store can sell it to you (because there are no annual limits) then they should have an explanation for their enforcement of said none-existent law. they could just tell you, “we are more conservative than the law requires, because we are covering our ass.’ then, at least you would know its just them being butts, and not any DEA bust-thing with you as the target.

    glad you can finally breathe. apparently, walmart wants no one to breathe clearly except for a few months of the year.

    Liked by 1 person

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