Bayer weighs in on the Claritin-D saga

From: Bayer <>
Sent: Tue, Nov 24, 2015 11:18 am
Subject: Bayer Response No.: 0034133290

Dear Ms. Stahl,

Thank you for taking the time to contact me regarding Claritin-D Allergy & Congestion Tablets. I was concerned to learn about your experience following the use of this product. We are anxious to assist you.

Claritin-D is available behind the pharmacy counter without a prescription in most states * Each state regulates purchase of these products. Please check with your local regulatory agency to determine the limits in your state.

It is very important that we receive feedback from consumers. Product quality is our primary concern and comments such as yours ensure that we provide the best possible products.

We would be interested in learning more about your experience as we do forward this information to our Medical Affairs department.

Please contact us at 1-800-252-7484 weekdays 8:30am to 5:00pm Eastern Time to provide us with more information. It would be helpful if you would contact us as soon as possible.

Thank you in advance for your assistance with this request. We look forward to speaking with you directly.


Dawn Lockwood
Consumer Advisor

* Except Mississippi and Oregon.

Thu, Nov 26, 2015 3:16 am

Dear Ms. Lockwood,

If you read my email, you would have learned that I don’t have a phone. As for being “anxious to assist me” by suggesting I contact my local regulatory agency, that’s not much help. Again referring to my email, I’ve already done that. And in fact, no regulatory agency, local or otherwise, has been of any help.

If you want more information about my struggles to purchase a box of Claritin-D, you can find it on my blog:

Johnna Stahl
Albuquerque, New Mexico

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