Care Delayed, Care Denied — A Report on Kaiser (2011)

http://robertmgoldstein.com/2015/04/07/of-kaiser-rigged-systems-and-failure-for-profit/

Kaiser Permanente’s Failure to Provide Timely and Appropriate Mental Health Services

With more than 6.6 million members, Kaiser Permanente is California’s largest HMO and plays a massive role in the state’s healthcare delivery system by operating more than 35 hospitals and several hundred clinics across the state. Less well known, however, is Kaiser’s role in providing mental health services to Californians…

Despite Kaiser’s pledge to provide comprehensive mental health services to its members, an in-depth analysis suggests that the HMO’s mental health services are sorely understaffed and frequently fail to provide timely and appropriate care. Patients often experience lengthy delays in obtaining services, an overreliance on “group therapies,” and frustrating obstacles that push many patients to forgo care or seek treatment elsewhere at their own cost…

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