The Story Behind the Belief That UnumProvident’s Claims Handling Practices are Unfair

Provident sent one of its senior executives, Jeff McCall, to Worcester to oversee the psychiatric unit. One of McCall’s first orders of business was to subject all new high exposure claims to roundtable review and to track the number and dollar amount of claims terminated due to roundtable discussion… Each adjuster in the psychiatric unit for example was required to submit what can only be described as a “hit list” a running list of claims that were projected for closure in the coming months, together with the dollar amount of reserves held on those claims… In 1999, Provident merged with Unum Life Insurance Company to become UnumProvident, by far the largest disability insurer in the country. 

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